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University Ombuds Office assists students in resolving problems and conflicts

Dear FGCU Students,

The University Ombuds Office, established by Florida State Statutes and reporting directly to the University President, assists students in resolving problems and conflicts.

The Ombuds acts as an impartial source of information and assistance to students concerning University related rules, regulations, and procedures.  Such problems may be related to grades, differences of opinion with instructors, or academic matters that need resolution.

The Ombuds can help you in many ways, such as: listening carefully to concerns and complaints; helping analyze the situation; looking into a concern, including talking with involved parties, and reviewing pertinent documents and policies, procedures, and problem-solving channels; mediating discussions between individuals in a dispute or problem situation; and helping define options to resolve the situation.

Students who need assistance may contact Dr. Helen Mamarchev, University Ombuds at 590-1022. Additional information is available at the Ombuds website, http://www.fgcu.edu/ombuds

Dr. Helen Mamarchev

University Ombuds

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